Procedure
1. In the Incoming Call screen, select Decline.
End an Audio Call
You can end an active call on the system at any time.
However, you cannot end calls on hold. You must resume held calls before ending them.
Procedure
1. Do one of the following:
▪ Tap Hang Up.
▪ In the Calls screen, select the call and tap Hang Up.
▪ In the Calls screen, select a held call, tap Resume, and tap Hang Up.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
When you place a call on hold, the Mute key indicators on the system and microphones are red. When
you are placed on hold, the Mute key indicators on the system and microphones flash green.
Hold a Call
You can place any active call on hold on Polycom Trio.
Procedure
1. During an active call, select Hold.
If you're in the Calls screen, select the call first.
The Resume icon is displayed.
Resume a Call
You can view and resume all held calls on the phone.
Procedure
1. Do one of the following:
• Select Resume.
• From the Calls screen, select the call and select Resume.
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
Audio Calls
Smart Choice Communications | (800) 217-3096 | www.smartchoiceus.com | techsupport@smartchoiceus.com
© 2019 Smart Choice Communications, LLC
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