Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on the
client computer when using the TWAIN driver. If a message not described here appears, act according to
the message.
Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user name,
password, or driver
encryption key was invalid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the
administrator.
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that can
be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. Contact the network or scanner
administrator.
"Cannot detect the paper size
of the original. Scanning will
be cancelled."
The set original was
misaligned.
• Place the original correctly.
• Specify the scan size.
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
The main power switch of the
previously used
scanner is not
set to "On".
Check whether the main power switch of
the scanner
used for the previous scan is
turned on.
Messages Displayed When Using the Scanner Function
71
To Next Page
Loading...
Need help?
General
