Troubleshooting and routine maintenance
127
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and routine maintenance messages by yourself.
Error Message Cause Action
BT Call Sign On
(U.K. only)
BT Call Sign is set to On. You
cannot change the Receive Mode
from Manual to another mode.
Set BT Call Sign to Off. (See BT call
sign (U.K. only) on page 46.)
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and
put it back into the drum unit again.
Drum End Soon The drum unit is near the end of
its life.
Use the drum unit until you have a print
quality problem; then replace the drum unit
with a new one.
(See Replacing the drum unit on page 149.)
Size mismatch The paper in the tray is not the
correct size.
Load the correct size of paper in the tray and
set the “Paper Size” ( Menu, 1, 3 (See
Paper size in Chapter 3)).
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again or try connecting
the machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine’s polling setup.
Cooling Down W
aitforawhile
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do one of the
following:
Disconnect the machine from the power for
several minutes, then reconnect it. (The
machine can be turned off for up to 4 days
without losing faxes stored in the memory.
See Transferring your faxes or Fax Journal
report on page 131.
Cover is Open
Close the Front
Cover.
The front cover is not closed
completely.
Close the front cover of the machine.
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