User Manual 10 Appendix
85
Exclusion of Liability
In the following circumstances, SUNGROW has the right to refuse to honor the
quality guarantee:
If the free warranty period for the whole machine/components have expired.
If the device is damaged during transport.
If the device was incorrectly installed, refitted, or used.
If the device is operated in a very improper environment, as described in this
manual.
If the fault or damage was caused by installation, repairs, modification, or
disassembly performed by a service provider or personnel other than this
company.
If the fault or damage was caused by the use of non-standard or
non-SUNGROW components or software.
If the installation and use range are beyond stipulations of relevant
international standards.
If the damage was caused by an abnormal natural environment.
For faulty products in any of above cases, if the customer requests
maintenance, paid maintenance service may be provided based on the
judgment of SUNGROW.
10.3 Contact Information
Should you have any question about this product, please contact us.
We need the following information to provide you the best assistance:
Model of the inverter
Serial number of the inverter
Error code/name
Brief description of the problem
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