Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
144
General Troubleshooting
This section includes:
• Restarting the Printer on page 144
• Printer is Powered On But There is No Power on page 145
• Cannot Print to the Printer with a Network Connection on page 145
• Cannot Print to the Printer with a USB Connection on page 146
• Printing Takes Too Long on page 146
• Printer is Making Unusual Noises on page 147
• Date and Time are Incorrect on page 147
• Automatic 2-Sided Printing Prints 1-Sided on page 147
This section contains procedures to help you locate and resolve general problems with the printer.
Restarting the Printer
Some problems can be resolved by simply restarting the printer.
To restart the printer using the Restart feature:
1. On the printer control panel, select Shut Down and then press OK.
2. Select Restart Printer > OK.
3. Select Restart the printer NOW? > OK.
To restart the printer using Standard Shutdown:
1. Close the printer doors.
2. Turn off the printer using the power switch located at the back right side of the printer.
3. Within 10 seconds after turning off the printer, select Standard Shutdown on the printer control
panel.
4. After the power down process completes, wait 30 seconds, then turn the power switch to On.
If the problem is not resolved by restarting the printer, or shutting down the printer and waiting 30
seconds and then turning the printer back on, refer to the table in this chapter that best describes the
problem. For more solutions, search the Online Support Assistant for information about the problem
you are having.
• ColorQube 8570 printer: www.xerox.com/office/CQ8570support
• ColorQube 8870 printer: www.xerox.com/office/CQ8870support
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