Troubleshooting
132 Xerox
®
ColorQube 8580/8880 Color Printer
User Guide
Document Fails to Print
Probable Causes Solutions
Selected tray has wrong paper size loaded. Ensure that the paper type is set properly in the driver and at the
printer control panel. For details, see Loading Paper on page 53.
The way the printer was installed on the
network could be an issue.
• Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds.
• To test the printer, print some information pages such as the
Office Demo Page. If the page prints, you could have a network
or printer installation issue. For additional help, contact the
system administrator.
Application and print driver have conflicting
tray selections.
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Document Prints From Wrong Tray
Probable Causes Solutions
Application and print driver have conflicting
tray selections.
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application from
which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Note: Set the paper source tray selection to Automatic to have the
print driver select the tray.
Printer Makes Unusual Noises
Probable Causes Solutions
One of the paper trays is not installed
correctly.
Open and close the paper tray from which you are printing.
Tray 1 roller is out of position. To reset the roller position, open then close front door A.
There is an obstruction or debris inside the
printer.
Turn off the printer and remove the obstruction or debris. If you
cannot remove it, contact your Xerox representative.
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