221 Troubleshooting
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This section describes messages, their meanings, and
how to clear the messages.
IMPORTANT:
• When an error code is displayed, the print data remaining on the printer and the information accumulated in
the memory of the printer are not secured.
Error-Code What You Can Do
009-950 Replace the specified toner cartridge.
See also:
• "Replacing Toner Cartridges" on page 241
009-951
009-952
009-953
010-397 Turn off the printer, and then on. If this does not solve the problem, contact the Fuji
Xerox local representative office or an authorised dealer.
See also:
• "Online Services" on page 261
016-315
016-317
016-501
016-502
016-718 Press the button to clear the message. Retry when the printer does not process any
job.
016-719 Press the button to cancel the current job. Retry when the printer does not process
any job.
016-720
016-744 Press the button. Contact the Fuji Xerox local representative office or an authorised
dealer if this message appears repeatedly.
See also:
• "Online Services" on page 261
016-745
016-749 Press the button to cancel the current job. Retry when the printer does not process
any job.
016-791 Insert the USB memory device and press the button to clear the message.
016-795 Press the button. Check if the file format of the data is the supported one.
016-797 Press the button to clear the message. Check if the selected file is valid.
016-930 Remove the device from the USB port and press the button to clear the message.
016-931
016-981 Press the button to cancel the current job. Try copying fewer documents.
017-970 Press the button. Delete the data stored in the memory. Retry scanning by lowering
the resolution setting or reducing the number of pages.
017-988 Press the button to clear the message. Check if the interface cable is securely
connected or your computer does not have any problem.
024-340 Turn off the printer, and then on. If this does not solve the problem, contact the Fuji
Xerox local representative office or an authorised dealer.
See also:
• "Online Services" on page 261
024-360
024-371