Troubleshooting
158 Phaser 6600 Color Printer
User Guide
Label and Envelope Misfeeds
Probable Causes Solutions
The label sheet is facing the wrong way in
the tray.
• Load label sheets according to the instructions from the
manufacturer. Load labels only in the Bypass Tray, face up
and with the top going into the printer.
Envelopes are loaded incorrectly. • Load No. 10, DL, and Monarch envelopes in the trays with the
print side up, flaps closed, flap-side down and to the right.
Load them with the short edge leading into the printer.
• Load C5 envelopes with the print side up, flaps open and
facing away from the printer.
No. 10, DL, and Monarch envelopes are
wrinkling.
To prevent wrinkling on No. 10, DL, or Monarch envelopes, load
them with the print side up, flaps open and facing away from the
printer.
Note: When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
Paper Jam Message Stays On
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed
all of the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
Probable Causes Solutions
Using paper of the wrong size, thickness, or
type.
Use paper of the correct size, thickness, or type. For details, see
Supported Paper Sizes for Automatic 2-Sided Printing on page
87.
Paper is loaded in the wrong tray. The paper must be loaded in the correct tray. For details, see
Supported Paper on page 84.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
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General
Weight and Dimensions
