Troubleshooting
Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
201
Network Problem
Network card is not installed.
There is a problem on the network
interface.
• Turn the power switch off and
on. If the problem persists, call
for service.
No Answer
The remote fax machine has not
answered
The remote fax machine has not
answered after several redial
attempts.
• Verify the number to ensure
that it is correct.
No such job You are performing an Add Pages
or Cancel Job operation, but there
are no jobs waiting.
• Check the display to see if
there are any scheduled jobs.
The display should indicate if
any scheduled jobs are in
Standby mode, for example,
Delay Fax.
Original paper Jam The original has jammed in the
automatic document feeder.
• Clear the jam. (See Automatic
Document Feeder Jams on
page 190.)
Output bin Full
Output bin Full. Remove printed
paper
The document output tray is full. • The document output tray can
hold up to 150 sheets of plain
paper. Once the paper is
removed from the document
output tray, the printer
resumes printing.
Paper Empty in [yyy]
Paper is empty in [yyy].
Load paper
There is no paper in the tray. • Load paper in the tray. (See
Loading Paper Tray 1 and
Paper Tray 2 (optional) on
page 144.)
Paper Jam in MPT Paper has jammed in the Bypass
Tray area.
• Clear the jam. (See Paper Jams
on page 192.)
Paper Jam in tray 1 Paper has jammed in the tray 1
area.
• Clear the jam. (See Paper Jams
on page 192.)
Paper Jam in tray 2 Paper has jammed in the tray 2
area.
• Clear the jam. (See Paper Jams
on page 192.)
Paper mismatch [yyy]
Load [zzz][xxx] Continue Cancel
The paper size specified in the
printer properties does not match
the paper you are loading.
• Select Continue or Cancel. If
you select Cancel, the printing
job will stop. Load the correct
paper in the tray. If you select
Continue, the printing job will
continue.
Pickup roller is worn
[yyy] pickup roller is worn.
Replace with new one
The pickup roller has reached the
end of its lifespan.
• This message appears when
the pickup roller is worn.
Replace the pickup roller with a
new one or call for service.
Message Meaning Suggested Solutions
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