| Troubleshooting | 73
• Viewing Device Status
• Resetting Your Device
Rebooting Your Device
Your system administrator may ask you to reboot your device if it malfunctions or to assist in
troubleshooting.
Procedure
1. Tap the avatar in the top-right corner of the screen, and go to Settings > Device settings > Reboot.
2. Tap Reboot phone.
It prompts if you are sure to reboot the device.
3. Tap OK.
Viewing Device Status
Your system administrator may ask you to view the device status such as network, MAC, firmware, Partner
APP version, Company Portal version, and Teams version.
Procedure
Tap the avatar in the top-right corner of the screen, and go to Settings > Device settings > About.
Resetting Your Device
You can reset the device to factory settings with the need for entering the Administrator's password.
Procedure
1. Tap the avatar in the top-right corner of the screen, and go to Settings > Device settings > Debug
(Admin only, default password: admin).
2. Tap Reset to Factory Settings.
It prompts if you are sure to reset to factory default.
3. Tap OK.
Troubleshooting
If you are having issues with your device, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
• Why is the screen blank?
• Why does the device display “Network unavailable”?
• Why do the device display time and date incorrectly?
• How can I obtain the MAC address when the device is not powered on?
• Why can't I receive calls?
• Why doesn't my handset work?
• How can I switch to Skype for Business edition?
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