Zebra MC2200 Product Reference Guide

Maintenance and Troubleshooting
129
Troubleshooting
Resetting the Device
There are two reset functions, soft reset and hard reset.
Performing a Soft Reset
Perform a soft reset if applications stop responding.
1. Press and hold the Power button until the menu appears.
2. Touch Restart.
3. The device reboots.
Performing a Hard Reset
CAUTION: Performing a hard reset with a microSD card installed in the device may cause damage or data
corruption to the microSD card.
Perform a hard reset if the device stops responding.
1. Simultaneously press the Power, PTT and Volume Up buttons for at least four seconds.
2. When the screen turns off, release the buttons.
3. The device reboots.
Troubleshooting the Device
Table 20 Troubleshooting the Device
Problem Cause Solution
After installing the
battery, the device
does not boot up.
Power button was not
pressed.
Press the Power button.
When pressing the
power button the
device does not turn
on.
Battery not charged. Charge or replace the battery in the device.
Battery not installed
properly.
Install the battery properly.
System crash. Perform a reset.
When pressing the
power button the
device does not turn
on but two LEDs
blink.
Battery charge is at a
level where data is
maintained but battery
should be re-charged.
Charge or replace the battery in the device.
mc2200-mc2700-a10-prg-en.book Page 129 Friday, September 25, 2020 10:24 AM

Zebra MC2200 Specifications

General

Display diagonal	4 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	800 x 480 pixels
Flash memory	32 GB
Internal memory	3 GB
Internal memory type	-
Compatible memory cards	MicroSD (TransFlash), SDXC
Processor model	660
Processor family	Snapdragon
Processor frequency	1.8 GHz
Processor manufacturer	Qualcomm
Operating system installed	Android
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
Security algorithms	WPA2-Enterprise, WPA3-Enterprise
USB 2.0 ports quantity	1
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	-20 - 50 °C
Operating relative humidity (H-H)	5 - 95 %
Battery capacity	3500 mAh
Scanner type	1D/2D
Product color	Black
Harmonized System (HS) code	84713000

Weight and Dimensions

Depth	38.5 mm
Width	70 mm
Height	200.5 mm
Weight	296 g