Troubleshooting
100
Ribbon Out
1 — The printer is printing and stops while printing.
2 — A print job has been sent to the printer and the printer immediately reports this Alert.
Possible Cause - 1
The printer has detected the end of the ribbon. The end of the ribbon has a reflective trailer on the end of
Genuine Zebra Transfer Ribbon that the printer ‘sees’ as End of Ribbon.
Resolution Remove the ribbon and replace the ribbon rolls or ribbon cartridge in the printer without
turning the printer OFF. Close the printer. You may need to press the FEED button once or the PAUSE
button the get the printer to resume your print operation. See Detecting a Ribbon Out Condition.
CUT ERROR
The cutter blade is bound and is not moving properly
Possible Cause - 1
Media, adhesive, or external object has stopped the cutter blade from operating.
Resolution 1Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait
for thee printer to shutdown completely. Turn the printer on.
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never
attempt to insert objects or fingers in to the cutter mechanism.
Note • Using unapproved tools, cotton swabs, solvents (including alcohol), etc. all may damage or shorten the cutter’s
usable life or cause the cutter to jam.
Alert: PRINTHEAD OVER TEMP
The printhead is over temperature and paused to allow the printhead to cool.
Possible Cause - 1
The printer is printing a large batch job, typically with large amounts of print.
Resolution The print operation will resume after the printhead has cooled.
Possible Cause - 2
The ambient temperature at the printers location exceeds the specified operating range. Sometimes,
ambient temperatures in the printer can be higher if it is in direct sunlight.
Resolution Move the printer location or cool ambient temperature where the printer is operating.
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