Troubleshooting
102
Resolving Print Issues
This section helps you identify issues with printing or print quality, the possible causes, and the
recommended solutions.
Issue: General Print Quality Issues
The printed image does not look right.
Possible Cause - 1
The printer is set at an incorrect darkness level and/or print speed.
Resolution Adjust the printers Darkness setting. See Adjusting the Print Quality.
Possible Cause - 2
The printhead is dirty.
Resolution Clean the printhead. See Cleaning the Printhead.
Possible Cause - 3
The platen roller is dirty or damaged.
Resolution Clean or replace the platen. Platens can wear out or get damaged. See Platen Cleaning and
Replacement.
Possible Cause - 4
Thermal Transfer printing - Printing looks fuzzy, has smudge marks, or has voids or holes in print with no
particular pattern.
Resolution The print material (wax, wax-resin, or resin) may not match the material (paper, media
coating, or synthetics) in use. Don’t set the print speed higher than the maximum rated speed for your
media (ribbon or label material combination).
Possible Cause - 5
You may be using the wrong power supply.
Resolution Verify you are using the power supply that came with this printer.
Possible Cause - 6
The printhead has worn out.
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
To Next Page
Loading...
Need help?
General
