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Troubleshooting
This section provides troubleshooting procedures and information.
Resolving Alerts and Errors
Alert: Media Path
Printhead Open
A print command or a FEED button has been pressed and the printer has detected that the printhead
(cover) is not closed.
Possible Cause - 1
The cover is open or has not been closed properly.
Resolution Close the cover/printhead. Push down on the front top corners of the printer’s cover. You
should normally hear and feel the cover latches snap in place to lock the cover closed for printing.
See Opening and Closing the Printer.
Possible Cause - 2
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
Media Out
A print command, a FEED button has been pressed, or you are printing; and the printer can not detect
media in the print path.
Possible Cause - 1
There is no media (roll) in the printer.
Resolution Load your chosen media in the printer and close the printer. You may need to press the
FEED button once or the PAUSE button the get the printer to resume your print operation. See Loading
Roll Media.
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