When you get a call, you see a notification window on the phone screen, called a call toast. Actionable toast
disappears for the following actions:
•
the user dismisses the call
•
the caller cancels the incoming call
•
the call is answered by other phone
For more information, contact your system administrator.
If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Additional information can identify the caller details. For more information,
contact your system administrator.
When you get one incoming or multiple incoming calls, you can control the incoming call alerts. You can
enable the incoming call alert and can see the caller details and can answer, ignore, or decline the call based
on your requirement. If required you can disable the incoming call alert. For more information, contact you
system administrator.
For Cisco IP Phone 7811, if there is a second incoming call while connected, the incoming call appears
as a toast. With Answer, Decline, and Ignore softkeys, you can control the incoming call.
Note
When you receive a call, the phone number that displays on the screen contains the string of digits that you
can dial to contact the caller. The digit string can contain the following digits, if required:
•
Code to obtain an outside line (for example, if you have to dial 9)
•
Long-distance code
•
Area code
•
City code
•
Telephone number
The phone saves the complete digit string in the call history, and you can save the number in your Personal
Address Book.
Client Matter Code
Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.
Related Topics
Forced Authorization Code, on page 71
Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
70
Advanced Operations
Client Matter Code
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