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Cisco 8861 Administration Guide
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P
ART
IV
Cisco
IP
Phone
Administration
•
Cisco
IP
Phone
Security,
on
page
141
•
Cisco
IP
Phone
Customization,
on
page
147
•
Phone
Features
and
Setup,
on
page
177
•
Corporate
and
Personal
Directory
Setup,
on
page
235
154
156
Table of Contents
Default Chapter
4
Table of Contents
4
CHAPTER 3 Cisco IP Phone Hardware
41
Phone Overview
41
Cisco IP Phone 8811
42
Phone Connections
42
Cisco IP Phones 8841 and 8845
43
Phone Connections
43
Cisco IP Phone 8851
45
Phone Connections
45
Cisco IP Phones 8861 and 8865
46
Phone Connections
46
Buttons and Hardware
47
Navigation
48
Softkey, Line, and Feature Buttons
49
Terminology Differences
49
Cisco IP Phone Installation
51
CHAPTER 4 Cisco IP Phone Installation
53
Verify the Network Setup
53
Install the Cisco IP Phone
54
Activation Code Onboarding
55
Configure the Network from the Phone
56
Network Configuration Fields
56
Text and Menu Entry from the Phone
61
Set up Wireless LAN from the Phone
62
Scan List Menus
63
Wi-Fi Other Menu
63
Turn the Wi-Fi on or off from the Phone Web Page
64
Set up a Wi-Fi Profile from the Phone Web Page and the XML Provisioning Server
64
Verify Phone Startup
66
Video Transmit Resolution Setup
66
Configure the Voice Codecs
67
Configure the Video Codec
68
Set the Optional Network Servers
68
VLAN Settings
69
Cisco Discovery Protocol
69
Lldp-Med
69
Chassis ID TLV
71
End of LLDPDU TLV
71
Port Description TLV
71
Port ID TLV
71
System Name TLV
71
Time to Live TLV
71
IEEE 802.3 MAC/PHY Configuration/Status TLV
72
Management Address TLV
72
System Capabilities TLV
72
System Description TLV
72
LLDP-MED Capabilities TLV
73
Network Policy TLV
73
LLDP-MED Extended Power-Via-MDI TLV
74
LLDP-MED Inventory Management TLV
74
Final Network Policy Resolution and Qos
74
Default Qos for SIP Mode
74
Qos Resolution for CDP
74
Special Vlans
74
Coexistence with CDP
75
LLDP-MED and IEEE 802.X
75
LLDP-MED and Multiple Network Devices
75
Qos Resolution for LLDP-MED
75
Configure VLAN Settings
75
Set up DHCP VLAN Option from Phone Web Page
76
SIP and NAT Configuration
77
SIP and the Cisco IP Phone
77
SIP over TCP
77
SIP Proxy Redundancy
77
Dual Registration
78
Failover and Recovery Registration
78
Configure the Basic SIP Parameters
79
Rfc3311
79
SIP Configuration
79
SIP NOTIFY XML-Service
79
Configure NTP Server
80
Configure the Response Status Code Handling
80
Configure the SIP Timer Values
80
Configure the RTP Parameters
81
Control SIP and RTP Behaviour in Dual Mode
81
Configure the SDP Payload Types
83
Configure the SIP Proxy Server
83
Configure the SIP Settings for Extensions
83
Configure the Subscriber Information Parameters
84
Enable NAT Mapping
84
Managing NAT Transversal with Phones
84
NAT Mapping with Session Border Controller
85
NAT Mapping with SIP-ALG Router
85
NAT Mapping with the Static IP Address
85
Configure NAT Mapping with STUN
86
Dial Plan
87
Dial Plan Overview
87
Digit Sequences
88
Digit Sequence Examples
89
Acceptance and Transmission of the Dialed Digits
91
Dial Plan Timer (Off-Hook Timer)
91
Interdigit Long Timer (Incomplete Entry Timer)
92
Edit the Dial Plan on the IP Phone
93
Interdigit Short Timer (Complete Entry Timer)
93
Reset the Control Timers
94
Regional Parameters and Supplementary Services
95
Localize Your Cisco IP Phone
95
Regional Parameters
95
Set the Control Timer Values
95
Configure Daylight Saving Time
96
Time and Date Settings
96
Phone Display Language
97
Cisco IP Phone 8800 Series Documentation
100
CHAPTER 5 Third-Party Call Control Setup
101
Determine the Phone MAC Address
101
Network Configuration
101
Provisioning
102
Report Current Phone Configuration to the Provisioning Server
102
Web-Based Configuration Utility
104
Access the Phone Web Page
104
Allow Web Access to the Cisco IP Phone
105
Determine the IP Address of the Phone
105
View Download Status
105
Web Administration Tabs
106
Administrator and User Accounts
106
Enable User Access to the Phone Interface Menus
106
Access Administrative Options by Login
107
Access Administrative Options by IP Address
107
Hardware and Accessory Installation
109
CHAPTER 6 Cisco IP Phone Accessories
111
Cisco IP Phone Accessories Overview
111
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware
111
Connect the Footstand
113
Secure the Phone with a Cable Lock
113
External Speakers and Microphone
114
Headsets
114
Important Headset Safety Information
114
Cisco Headsets 500 Series
114
Cisco Headset 521 and 522
115
Cisco Headset 561 and 562
116
Third Party Headsets
118
Headset Configuration on Your Phone
119
Cisco Headset 500 Series Customization
119
Set the Upgrade Rule for the Cisco Headset 500 Series
119
Audio Quality
120
Analog Headsets
120
USB Headsets
120
Select a USB Headset
120
Stop Using a USB Headset
120
Wireless Headsets
121
Bluetooth Wireless Headsets
121
CHAPTER 7 Cisco IP Phone Key Expansion Module
123
Cisco IP Phone Key Expansion Module Setup Overview
123
Key Expansion Module Power Information
125
Connect a Key Expansion Module to a Cisco IP Phone
126
Connect Two or Three Key Expansion Modules to a Cisco IP Phone
130
Auto Detection of Key Expansion Modules
133
Configure the Key Expansion Module from the Phone Web Page
134
Access Key Expansion Module Setup
134
Allocate a Key Expansion Module Type
135
Allocate a Key Expansion Module Type with the Phone Menu
135
Reset the Single LCD Screen Key Expansion Module
135
Troubleshoot the Key Expansion Module
136
Key Expansion Module Does Not Go through the Normal Start up Process
136
CHAPTER 8 Wall Mounts
139
Wall Mount Options
139
Non-Lockable Wall Mount Components
139
Install the Non-Lockable Wall Mount Kit for Phone
141
Remove the Phone from the Non-Lockable Wall Mount
145
Non-Lockable Wall Mount Components for Phone with Key Expansion Module
146
Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module
147
Remove the Phone and Key Expansion Module from the Non-Lockable Wall Mount
151
Adjust the Handset Rest
152
Cisco IP Phone Administration
155
CHAPTER 9 Cisco IP Phone Security
157
Security Features
157
Domain and Internet Setting
157
Configure Restricted Access Domains
157
Configure the Internet Connection Type
157
DHCP Option Support
158
Configure the Challenge for the SIP INVITE Messages
159
Transport Layer Security
160
Configure SIP over TLS Signaling Encryption
160
Configure LDAP over TLS
160
Phones Supported in this Document
161
Cisco Product Security Overview
161
CHAPTER 10 Cisco IP Phone Customization
163
Phone Information and Display Settings
163
Configure the Phone Name
163
Customize the Startup Screen with Text and Picture
164
Download Wallpaper
165
Configure the Screen Saver with the Phone Web Page
166
Add a Logo as the Boot Display
167
Adjust Backlight Timer from the Phone Web Page
168
Configure the Number of Call Appearances Per Line
168
Reverse Name Lookup for Incoming and Outgoing Calls
168
Enable and Disable Reverse Name Lookup
169
Call Features Configuration
169
Enable Call Transfer
169
Call Forward
170
Enable Call Forwarding on Voice Tab
170
Enable Call Forwarding on User Tab
171
Enable Conferencing
171
Enable Remote Call Recording with SIP REC
171
Enable Remote Call Recording with SIP INFO
173
Configure Missed Call Indication with the Configuration Utility
174
Enable Do Not Disturb
174
Enable Synchronization of Settings between the Phone and the Server
175
Configure Star Codes for DND
176
Set up a Call Center Agent Phone
176
Set up a Phone for Presence
176
Bluetooth Handsfree Profile Audio Gateway
177
Configure Bluetooth Handsfree from Configuration Utility
177
Shared Lines
177
Configure a Shared Line
178
Configure Voice Mail
179
Configure Voice Mail for each Extension
179
Configure the Message Waiting Indicator
180
Assign a Ringtone to an Extension
180
Add Distinctive Ringtone
180
Configure the Audio Settings
181
Acoustic Settings
182
Configure Acoustic Settings
182
User Access Control
183
Disable Video Services
183
Control the Video Bandwidth
183
Adjust the Camera Exposure
184
Phone Web Server
184
Configure the Web Server from the Phone Screen Interface
185
Direct Action URL
185
Enable Access to Phone Web Interface
186
XML Services
187
XML Directory Service
188
XML Applications
188
Macro Variables
188
Configure a Phone to Connect to an XML Application
191
Configure a Phone to Connect to an XML Directory Service
191
CHAPTER 11 Phone Features and Setup
193
Phone Features and Setup Overview
194
Cisco IP Phone User Support
194
Telephony Features for Cisco IP Phone
195
Feature Buttons and Softkeys
200
Enable Users to Configure Features on Line Keys
203
Configure a Speed Dial on a Line Key
204
Configure a Speed Dial with the Configuration Utility Page
204
DTMF Wait and Pause Parameters
205
Speed Dial
206
Configure a Speed Dial on a Key Expansion Module
206
Enable Conference Button with a Star Code
207
Enable Dial Assistance
207
Set up Extra Line Keys
208
Phone Configuration for Monitoring Other Phones
208
Configure the Phone to Monitor Multiple Users' Lines
208
Configure the Busy Lamp Field in the Phone Configuration File
209
Configure a Line Key on the Phone to Monitor a Single User's Line
209
Configure Busy Lamp Field with Other Features
210
Configure the Busy Lamp Field Display Label
211
Configure Alphanumeric Dialing
212
Configure a Paging Group (Multicast Paging)
213
Add Priority Paging
214
Call Park
215
Configure Call Park with Star Codes
216
Add Call Park to a Programmable Line Key
216
Add Call Park on a Key Expansion Module Line Key
217
Configure the LCD Brightness for a Key Expansion Module
217
Configuring Programmable Softkeys
218
Customize a Programmable Softkey
218
Configure Speed Dial on a Programmable Softkey
219
Programmable Softkeys
220
Configure Provisioning Authority
225
Configure Provisioning Authority in the Phone Configuration File
226
Enable Hoteling on a Phone
226
Set the User Password
227
Download Problem Reporting Tool Logs
227
Configure PRT Upload
227
Configure a Phone to Accept Pages Automatically
229
Server-Configured Paging
229
View TR-069 Status
230
Enable Electronic Hookswitch
230
Factory Reset the Phone with the Web UI Button
232
Set up a Secure Extension
232
Capture Packets
233
Emergency Calls
233
Emergency Call Support Background
233
Emergency Call Support Terminology
234
Configure a Phone to Make Emergency Calls
235
Configure the SIP Transport
235
Block Non-Proxy SIP Messages to a Phone
236
Configure a Privacy Header
236
Enable P-Early-Media Support
237
Peer Firmware Sharing
237
Enable Peer Firmware Sharing
238
Enable Profile Account
239
Profile Authentication
240
Specify the Profile Authentication Type
240
Add Ignore Programmable Soft Key to Silence an Incoming Call
241
Enable Broadworks Anywhere
241
Sync the Block Caller ID Feature with the Phone and the Broadwords XSI Server
242
Enable Viewing Broadworks XSI Call Logs on a Line
242
DND and Call Forwarding Status Sync
243
Enable Feature Key Sync
244
Enable Call Forwarding Status Sync Via XSI Service
244
Enable DND Status Sync Via XSI Service
245
Executives and Assistants
246
Synchronization of Executive-Assistant Settings
246
Dial Plan for Executives and Assistants
246
Configure a Line Key for Executive and Assistant Menu Access
247
Service Activation Codes for Executives and Assistants
247
Programmable Softkeys for Executives and Assistants
249
Configure Priorities for Voice and Video Data
249
CHAPTER 12 Corporate and Personal Directory Setup
251
Personal Directory Setup
251
LDAP Configuration
251
Prepare the LDAP Corporate Directory Search
252
Configure Broadsoft Settings
252
Configure the XML Directory Service
253
Reverse Name Lookup for Incoming and Outgoing Calls
253
Enable and Disable Reverse Name Lookup
254
Cisco IP Phone Troubleshooting
255
CHAPTER 13 Monitoring Phone Systems
257
Monitoring Phone Systems Overview
257
Include a Device Identifier in Uploaded Syslog Messages
257
Cisco IP Phone Status
258
Display the Phone Information Window
258
View the Phone Status
258
View the Status Messages on the Phone
259
View the Network Status
259
Display Call Statistics Window
260
Call Statistics Fields
260
View the Customization State in the Configuration Utility
262
Cisco IP Phone Web Page
263
Info
263
Status
263
Debug Info
272
Download Status
273
Attendant Console Status
274
Network Statistics
275
Voice
279
System
279
Sip
288
Provisioning
298
Regional
311
Phone
323
Extension
335
User
351
Att Console
356
Call History
361
Personal Directory
362
CHAPTER 14 Troubleshooting
363
General Troubleshooting Information
363
Startup Problems
365
Cisco IP Phone Does Not Go through the Normal Startup Process
365
Phone Displays Error Messages
366
Phone Cannot Connect Using DNS
366
Configuration File Corruption
366
Cisco IP Phone Cannot Obtain IP Address
367
Phone Reset Problems
367
Phone Resets Due to Intermittent Network Outages
367
Phone Resets Due to DHCP Setting Errors
367
Phone Resets Due to Incorrect Static IP Address
368
Phone Resets During Heavy Network Usage
368
Phone Does Not Power up
368
Phone Cannot Connect to LAN
368
Audio Problems
369
No Speech Path
369
Choppy Speech
369
General Telephone Call Problems
369
Phone Call Cannot be Established
369
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
370
Feature Troubleshooting
370
ACD Call Information Missing
370
Phone Doesn't Show ACD Softkeys
370
Phone Doesn't Show ACD Agent Availability
371
Call Doesn't Record
371
An Emergency Call Doesn't Connect to Emergency Services
371
Presence Status Doesn't Work
372
Phone Presence Message: Disconnected from Server
372
Phone Cannot Access Broadsoft Directory for XSI
372
An Emergency Call Doesn't Connect to Emergency Services
373
Executive or Assistant Menu Does Not Appear
373
Phone Display Problems
373
The Font Is too Small or Has Unusual Characters
374
Phone Screen Displays Boxes Instead of Asian Characters
374
Softkey Labels Are Truncated
375
Phone Locale Is Not Displayed
375
Report All Phone Issues from the Phone Web Page
375
Report a Phone Problem Remotely
376
Troubleshooting Procedures
376
Check DHCP Settings
376
Verify DNS Settings
377
Additional Troubleshooting Information
377
CHAPTER 15 Maintenance
379
Basic Reset
379
Factory Reset the Phone with the Keypad
380
Perform Factory Reset from Phone Menu
381
Factory Reset the Phone from Phone Web Page
381
Identify Phone Issues with a URL in the Phone Web Page
381
Voice Quality Monitoring
382
Voice Quality Troubleshooting Tips
382
Voice Quality Reporting
383
Supported Scenarios for Voice Quality Reporting
383
Mean Opinion Scores and Codecs
384
Configure Voice Quality Reporting
384
Cisco IP Phone Cleaning
385
View Phone Information
385
Reboot Reasons
385
Reboot History on the Phone Web User Interface
386
Reboot History on the Cisco IP Phone Screen
386
Reboot History in the Status Dump File
386
Phone Behavior During Times of Network Congestion
386
Appendix Atr-069 Parameter Comparison
389
XML and TR-069 Parameter Comparison
389
Other manuals for Cisco 8861
User Guide
170 pages
Quick Reference Guide
3 pages
Installation Guide
39 pages
Guide
544 pages
Deployment Guide
207 pages
Firmware Migration Master Guide
30 pages
Release Notes
24 pages
Quick Start Up Guide
2 pages
Manual
48 pages
Reconfiguration Guide
2 pages
Features
15 pages
Quick Start Guide
2 pages
Trouble Shoot
4 pages
Quick Guide
3 pages
Getting Started
2 pages
Quick User Guide
2 pages
Quick Start
2 pages
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Cisco 8861 Specifications
General
Brand
Cisco
Model
8861
Category
IP Phone
Language
English
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