Cisco 8861 Administration Guide

CHAPTER 14
Troubleshooting
• General Troubleshooting Information, on page 347
• Startup Problems, on page 349
• Phone Reset Problems, on page 351
• Phone Cannot Connect to LAN, on page 352
• Audio Problems, on page 353
• General Telephone Call Problems, on page 353
• Feature Troubleshooting, on page 354
• Phone Display Problems, on page 357
• Report All Phone Issues from the Phone Web Page, on page 359
• Report a Phone Problem Remotely, on page 360
• Troubleshooting Procedures, on page 360
• Additional Troubleshooting Information, on page 361
General Troubleshooting Information
The following table provides general troubleshooting information for the Cisco IP Phone.
Table 27: Cisco IP Phone troubleshooting
ExplanationSummary
Cisco does not support connecting an IP phone to
another IP Phone through the PC port. Each IP Phone
should connect directly to a switch port. If phones are
connected together in a line by using the PC port, the
phones do not work.
Connecting a Cisco IP Phone to another Cisco IP
Phone
A prolonged Layer 2 broadcast storm (lasting several
minutes) on the voice VLAN may cause IP phones to
reset, lose an active call, or be unable to initiate or
answer a call. Phones may not come up until a
broadcast storm ends.
Prolonged broadcast storms cause IP phones to reset,
or be unable to make or answer a call
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
347

Cisco 8861 Specifications

General

Brand	Cisco
Model	8861
Category	IP Phone
Language	English