Cisco 8861 Administration Guide

Solution
Check the emergency call configuration:
• Company Identifier or location request URL setup is incorrect. See Configure a Phone to Make Emergency
Calls, on page 219.
• An incorrect or blank emergency number exists in the Dial Plan setup. See Dial Plan, on page 334
The location request servers (emergency call service provider) did not respond with a phone location, after
multiple attempts.
Presence Status Doesn't Work
Problem
The phone doesn't show presence information.
Solution
Use UC Communicator as a reference to verify that the account works.
Phone Presence Message: Disconnected from Server
Problem
Instead of presence information, the user sees the message Disconnected from server.
Solution
• Check the Broadsoft server configuration to determine if IM&P service is enabled and assigned to that
user.
• Check the phone configuration to determine if the phone can connect to the internet and get the XMPP
messages.
• Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login
successfully.
Phone Cannot Access BroadSoft Directory for XSI
Problem
The phone displays XSI directory access error.
Solution
1. Check Broadsoft server configuration for the user login and SIP credentials.
2. Check error messages in syslog.
3. Check information on the error on the phone screen.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Troubleshooting
Presence Status Doesn't Work

Cisco 8861 Specifications

General

Brand	Cisco
Model	8861
Category	IP Phone
Language	English