Cisco 8861 Administration Guide

Audio Problems
The following sections describe how to resolve audio problems.
No Speech Path
Problem
One or more people on a call do not hear any audio.
Solution
When at least one person in a call does not receive audio, IP connectivity between phones is not established.
Check the configuration of routers and switches to ensure that IP connectivity is properly configured.
Choppy Speech
Problem
A user complains of choppy speech on a call.
Cause
There may be a mismatch in the jitter configuration.
Solution
Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem
with jitter on the network or periodic high rates of network activity.
General Telephone Call Problems
The following sections help troubleshoot general telephone call problems.
Phone Call Cannot Be Established
Problem
A user complains about not being able to make a call.
Cause
The phone does not have a DHCP IP address and is unable to register with the third-party server. Phones with
an LCD display show the message Configuring IP or Registering. Phones without an LCD display
play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
353
Cisco IP Phone Troubleshooting
Audio Problems

Cisco 8861 Specifications

General

Brand	Cisco
Model	8861
Category	IP Phone
Language	English