Troubleshooting 91
The optional product is not available
The remaining service life of the toner cartridge is not updated (For
Windows users only)
Printout Problems
The font cannot be printed
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for
your printer.
Make sure that the printer is selected in your application
software.
Your computer system’s memory is too small to
handle the volume of data in your document.
Try reducing the image resolution of your document in the
application software, or install more memory in your computer
if you can.
Cause What to do
The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional
product. If not, reinstall the optional product.
For Windows users, EPSON Status Monitor is not
installed.
For Macintosh users, you do not re-register the printer.
For Windows users:
You have to install EPSON Status Monitor, or make settings
manually in the printer driver. See “Making Optional Settings”
on page 113.
For Macintosh users:
When you have attached or removed options from the
printer, you need to start EPSON Status Monitor, or delete and
re-register the printer.
To delete the printer, use Print Setup Utility (for Mac OS X 10.3
and 10.4) or Print Center (for Mac OS X 10.2).
Cause What to do
The interval between updating information for the
consumables is too long.
Press the Get Information Now button on the Consumable Info
Settings dialog box. You can also change the interval for
updating information about the consumables on the
Consumable Info Settings dialog box.
Cause What to do
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