Cannot Connect the Scanner and a Computer via the USB Cable
Check the following points
● Is the USB cable connected properly? (page 102)
● Is the connector on the USB cable broken or damaged? (page 102)
● Is the correct scanner name set for the image scanning application? (page 102)
If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page
117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the
Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an
inquiry.
● Is the USB cable connected properly?
Solution
Use the USB cable that is supplied.
Check whether the scanner and computer are connected via the USB cable.
For details, refer to Getting Started.
● Is the connector on the USB cable broken or damaged?
Solution
Use a new USB cable and connect it properly.
● Is the correct scanner name set for the image scanning application?
Solution
Check whether the scanner name for a USB connection is set for the image scanning application.
Depending on the scanner driver, the scanner name that you select differs as follows.
● For PaperStream IP (TWAIN) for SP Series/PaperStream IP (TWAIN x64) for SP Series
PaperStream IP xxx
● For PaperStream IP (ISIS) for SP Series
PaperStream_IP xxx
The scanner model name is shown in [xxx]. For details, refer to the help for the scanner driver.
Troubleshooting
102
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