Before You Contact the Scanner Service Provider
This section explain about actions to take and items to check before contacting the distributor/dealer where
you purchased this product.
Actions to Take Before You Contact the Scanner Service Provider
If you encounter any errors or troubles while using the scanner, take the following measures before you contact
the scanner service provider:
● Make sure that sufficient power is supplied. Do not use an extension cable.
● Use the plug and AC adapter that are supplied.
● Clean the inside of the scanner by referring to Daily Care (page 66).
● Turn the scanner off then back on.
If the problem still persists, check each item in Items to Check Before You Contact the Scanner Service Provider
(page 117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the Contact
for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.
Items to Check Before You Contact the Scanner Service Provider
● General
Item Findings
Scanner name Example: SP-1120N
For details, refer to Checking the Product
Label (page 119).
Serial No. Example: XXXX000001
For details, refer to Checking the Product
Label (page 119).
Date of manufacture Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 119).
Date of purchase
Symptom
Frequency of trouble
Warranty
Troubleshooting
117
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