Paper Jams/Pick Errors Occur Frequently
Check the following points
● Do the documents meet the paper requirements? (page 112)
● Is there any foreign matter in the ADF? (page 112)
● Is there a document remaining in the ADF? (page 112)
● Is the roller set (the brake roller and pick roller) installed correctly? (page 112)
● Is the roller set (the brake roller and pick roller) clean? (page 112)
● Is the roller set (the brake roller and pick roller) worn out? (page 113)
If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page
117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the
Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an
inquiry.
● Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 52).
● Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Daily Care (page 66).
● Is there a document remaining in the ADF?
Solution
Remove the document from the ADF.
For details, refer to When a Paper Jam Occurs (page 87).
● Is the roller set (the brake roller and pick roller) installed correctly?
Solution
Install the roller set (the brake roller and pick roller) correctly.
For details, refer to Replacing the Roller Set (page 79).
● Is the roller set (the brake roller and pick roller) clean?
Solution
Clean the roller set (the brake roller and pick roller).
Troubleshooting
112
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