Scanning Takes a Long Time
Check the following points
● Does the computer meet the recommended requirements? (page 104)
● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer? (page
104)
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)? (page 104)
● Are the rollers clean? (page 104)
If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page
117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact
information in the Contact List if supplied with this product, or refer to the contact information in the
Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an
inquiry.
● Does the computer meet the recommended requirements?
Solution
Use a computer that meets the recommended CPU, memory, and other requirements.
For details, refer to System Requirements (page 21).
● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer?
Solution
If a USB connection is used, connect the USB cable to the USB 3.2 Gen 1x1 (USB 3.0)/USB 2.0 port.
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)?
Solution
When you start or log onto the computer, wait a while before starting a scan.
● Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Daily Care (page 66).
Troubleshooting
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