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9 Troubleshooting
This chapter describes the Error Codes that may be displayed while using the Analyzer. If
you are unable to resolve the problem by following this troubleshooting guide, please
contact your local HemoCue distributor or HemoCue AB. Customers in the US should
contact HemoCue America, Technical Support. There are no serviceable parts inside the
Analyzer.
Symptom Explanation Action
Analyzer
shows an
error code
May be an occasional fault. Turn o the Analyzer and turn it on
again after 30 seconds.
Take a new Cuvette and repeat the
measurement.
If the problem continues, see the
specific error codes below.
E00 No stable endpoint found within
the time range.
1) The Cuvette is faulty.
2) The circuit board is out of
order.
1a) Check the expiration date for the
Cuvettes.
1b) Take a new Cuvette and repeat the
measurement.
2) Analyzer needs service. Contact
the distributor.
E01-E02 1) Dirty optical parts.
2) Analyzer too hot/cold.
3) Magnet missing in cuvette
holder.
1) Clean optical parts as described in
Instructions for Use.
2) Turn analyzer o, allow to reach
operating temperature before use.
3) Order new cuvette holder.
E03 Analyzer exposed to direct light. Avoid direct light exposure.
E05-E06 Analyzer too hot/cold or exposed
to direct light.
a) Turn analyzer o, allow to reach
operating temperature before use.
b) Avoid direct light exposure.
If the problem continues, Analyzer
needs service. Contact the
distributor.
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