The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a
cleaning cartr
idge, it has probably expired and should be discarded immed iately. For data cartridges:
1. Check that the drive has power (the power cord is properly connected and the Ready LED is on).
2. Checkthatyouareusingthecorrectmedia.UseonlyUltriummedia.
Table 8 Data car
tridge co mpatibility
Tape drive model
Ultrium 200 GB*
data car tridg
e
Ultrium 400 GB*
data cartridg
e
Ultrium 800 GB*
data cartridg
e
Ultrium 1.6 TB*
data car tridg
e
Ultrium 1760 not supported read only
read/write and
nl
write once/read
many
read/write
(C7974A)
nl
write once/read
many (C7974W)
Ultrium 920 read only
read/write
read/write
(C7973A)
nl
write once/r
ead
many (C7973W
)
not supported
Ultrium 448
read/write
read/write
(C7972A)
not supported not supported
* Capacity assumes 2:1 compression.
3. Make sure that you have loaded the cartridge with the correct orientation (see
“Inserting a cartridge” on page 56).
4. Check for damage to your media and discard it if it is damaged.
5. Useaneworknown,goodpieceofmediaandseeifitloads. Ifitdoes,theoriginalcartridge
isfaultyandshouldbediscarded.
6. Check if another Ultrium drive of the same model will accept the c artridge. If it does, the original
drivemaybefaulty.Beforecallingcustomerservice,pleasecheckthatthetapedriveisresponding.
See “Troubleshooting with Library & Tape Tools” on page 69.
78
Troubleshooting
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