12 Replacing a tape drive
If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original
warranty, it will be replaced. HP will provide a replacement tape drive free of charge. Based on
availability and where geography permits, the replacement tape drive will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If you request HP to install the replacement tape drive, you will be charged for the travel and
labor costs of this service.
To disconne
ct y our drive
1. Unpack your replacement d rive, a nd retain the packaging.
2. Power off the server and disconnect from the mains power supply.
3. Internal
drives only: Remove the cover from the server. Observing normal anti-static precautions
remove any screws that are holding the tape drive in place.
4. Disconnect the d rive from the server’s p ower and SAS cables. Slide internal drives carefully out
of the mounting bay.
5. Put the d
rive into the p ackaging that contained the replacement drive.
6. Return
the faulty drive to your lo cal HP Service Center. Instructions on where to return faulty drives
will be shipped with the replacement drive. You must ship the defective drive back to HP within a
definedperiodoftime,normallyfive (5) business days. The defective part must be returned with
the ass
ociated documentation in the provided shipping m aterial. Failure to return the defective part
may re
sult in HP billing you for the replacement. HP will pay all shipping and pa r t return costs
and de
termine the courier/carrier to be used .
NOTE:
If you are not replacing an internal tape drive immediately, you should insert a blanking plate into the
empty bay. Replace the cover on the server and secure with screw s, as appropriate.
To reconnect your tape drive
Follow the step-b y-step instructions in this User Guide.
See the complete HP limited warranty statement at: h
ttp://h18006.www1.hp.com/products/
storageworks/warranty.html
Ultrium half-height SAS Tape Drives
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