●
The Reason section describes the likely cause of the error.
●
The Recommended Repair will give a recommended action that should be performed to resolve the
failed hardware.
●
The Warranty ID is a unique error code associated with the specific error on your computer.
When contacting the HP Support Center for assistance with a hardware failure, please be
prepared to provide the Warranty ID.
●
The Clear Errors button will clear the contents of the Error Log.
The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by
clicking the Save button.
Help tab
The Help tab contains a Vision Help section, and a Test Components section. This tab includes search
and index features. You may also review the HP End User License Agreement (EULA), as well as the HP
Vision Diagnostic application version information on this tab.
The various sections located here are:
●
The Vision Help section contains information on the major functions of HP Vision Diagnostics.
●
The Test components section provides a description of each test, as well as the parameters that
may be adjusted when running in Custom test mode.
●
The Defect codes section contains information on the numerical error code that may appear in the
Errors tab.
●
The Memory test tab section provides information on the HP Memory Test application that may be
launched from the boot menu.
●
The HP Support section provides information on obtaining technical support from HP.
162 Chapter 6 Diagnostics and troubleshooting ENWW
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