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WT07996X02
Chapter 5. Troubleshooting
This section shows the troubleshooting for when using Integrated Centralized Control Web.
No. Phenomenon Check of cause Corrective action
1
I wish to use HTTPS (SSL). – •Register a certificate to the PC, tablet, or
smartphone you are using.
Refer to 1 “HTTPS (SSL) connection”.
2
The layout in Integrated
Centralized Control Web is
broken. Or, the buttons do
not work.
•The software version of
AE-200/AE-50/EW-50 was
updated.
•The settings were changed
using Initial Setting Tool.
•Delete the history of the browser you are using.
Refer to 2 “When the layout is broken”.
3
The login screen does not
open.
•The URL entered in the
browser is incorrect.
•Check that the IP address of the AE-200/EW-50 that
is the login destination for Integrated Centralized
Control Web is correct.
•Check the setting using Initial Setting Tool.
Refer to 3 “Login screen does not open”.
4
The air conditioning units
that can be monitored and
operated are not displayed.
•An error occurred in
communication with
AE-200/AE-50/EW-50.
•The integrated centralized
control settings are incorrect.
•Check whether the LAN connection is connected
correctly.
•Monitor the settings using Initial Setting Tool and
check that the centralized controllers target for
control are set correctly.
Refer to 4 “Air conditioning units that can be
monitored and operated are not displayed”.
5
Integrated Centralized
Control Web is displayed
with the bottom part cut off
on a tablet.
– •Place Integrated Centralized Control Web on the
Home screen and start it from the Home screen.
Refer to 5 “Screen displayed with bottom part cut off
on a tablet”.
6
When the Integrated
Centralized Control Web
is accessed, the message
“Failed to connect to AE
controllers.” appears, and
no login window appears.
•An error occurred in
communication with the
login destination centralized
controller.
•Check whether the LAN connection is connected
correctly.
•More than 50 users are
accessing the Integrated
Centralized Control Web.
•Reduce the number of users that are accessing the
Integrated Centralized Control Web to 50 or less.
•The login destination
centralized controller is still
starting up.
•Access again after a while.
* It takes approximately 5 minutes to complete the startup
process. During the startup process, the Integrated
Centralized Control Web cannot be accessed.
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