Trouble shooting
Q: Why does my mobile not turn on when I press the
key?
A: The key press has been too short or the mobile has shut
down because the battery power level is too low to make
calls. Recharge the battery fully.
Q: The standby time seems too short. Why is this?
A: You have made excessive use of the games or the
organiser, or the display light has been on continuously
due to unintentional key activation.
Q: My mobile displays ‘Insert SIM’, what does this mean?
A: You must insert the SIM before you can use the mobile.
If it is already installed, remove and clean the blank area
with a dry cloth, then reinsert.
Q: My mobile displays ‘INVALID SIM’, what does this mean?
A: The mobile is SIM-locked and will not accept the
inserted SIM. Insert the correct SIM or contact
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2
Customer Service.
Q: My mobile displays ‘EMERGENCY ONLY’, what does
this mean?
A: Your SIM card is not properly installed or configured, or
you are out of network range.
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Q: My mobile displays ‘NO SERVICE’, what does this mean?
A: You are outside network range or there is no clear path
to the transmitter. If you are inside a building, try moving
towards a window.
Q: Some calls are not processed. What is wrong?
A: A call bar has been set to restrict mobile usage. Check
call barring and cancel as necessary.
Q: Someone else is receiving my calls. What is wrong?
A: The mobile has been set to forward your calls to
another number. Cancel call forwarding as necessary.
Q: Can I send and receive emails and surf the Mobile
Internet on my mobile?
A: Yes. Your mobile has WAP capability, which means
that you can access the Mobile Internet from your
mobile. For sending and receiving emails, please contact
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Customer Service.
Q: What is ITAP?
A: ITAP text input is a predictive text editor that allows you
to type using just one click per letter and saves you time
when writing SMS, text entries, etc.
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Don’t panic
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