Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
267
Copying Problems
This section provides possible solutions to various problems you may encounter when using the Copy
features.
Unable to Copy
The table below lists possible solutions when you are unable to copy.
Copy Output Problems
The table below lists possible solutions to problems with the copy output.
The color registration is
out of alignment.
The color registration is
displaced by installing the
device or replacing
components.
Adjust the color registration.
Refer to
Auto Registration on page 186.
Symptoms Possible Cause Remedy
The document is not
fed properly through
the document feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5 .
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents,
or documents with attached stick-on notes,
paper clips or tape.
Refer to
Paper Types on page 56.
The document guides are
misaligned.
Align the document guides properly to
match the document size.
There are document shreds
stuck in the document
feeder.
Open the document feeder top cover, and
remove the document shreds.
Refer to
Document Jams on page 292.
You have placed a
document containing
pages of different sizes.
You cannot place documents with different
size pages.
Symptoms Possible Cause Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm