Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
276
Scan Driver/Printer Utility Problems
The table below lists possible solutions to scan driver/printer utility problems.
The cable may be improperly connected or the power may
be off.
The scan driver is not installed or an operating environment
is not set up properly.
Ensure that the port is properly connected and the power is
turned on. Then restart your computer.
Check that the USB cable, Ethernet cable is connected
properly.
The device does not properly transfer
scan data to a specified destination via
the Scan to Email or Scan To Network
feature.
Check if the following settings have been set correctly on
the CentreWare Internet Services.
Scan To Network
Check the following settings under [Address Book] 
[Computer/Server Address Book]  [Edit Network Scan
Address]:
• Server Address
•Login Name
•Login Password
• Share Name (Displays only when [Server Type] is set to
[SMB])
•Server Path
Scan to Email
Check the following setting under [Address Book]  [Email
Address Book]:
Address
Symptoms Remedy
Unable to retrieve the Address Book
data from the printer on the Address
Book Editor.
Check that the USB cable or Ethernet cable is connected
properly.
Ensure that the device is turned on.
Ensure that the scan driver is installed on your computer. (The
Address Book Editor retrieves the Address Book data via the
scan driver when the device is connected using a USB cable.)
Symptoms Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm