Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
270
Printer Problems
Unable to Print
The table below lists possible solutions when you are unable to print.
Print Output Problems
The table below lists possible solutions to print output problems.
Symptoms Possible Cause Remedy
Data remains in the
printer icon.
The device's power is not
ON.
Switch the device's power ON.
Refer to
Power Source on page 45.
The computer's cable is
disconnected.
Connect the computer's cable.
The device's cable is
disconnected.
Connect the device's cable.
Refer to
Interface Cables on page 28.
An error has occurred in
the device.
Check the error information, and take the
required action.
There is a problem in the
network connecting the
computer and device.
Contact your Network Administrator.
The port is not activated. Activate the port to use.
Refer to
Activating the Communication Port To
Use
on page 36.
The device is connected
to multiple computers.
Wait a while, and then try printing again.
Data has been sent to
the device.
No paper has been
loaded.
Load paper.
There is no paper of the
specified size.
Load paper of the specified size.
Refer to
Loading Paper on page 61.
An error has occurred in
the device.
Check the error information, and take the
required action.
Job execution has been
paused.
Use the screen to select whether to cancel the
job.

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm