Xerox DocuCentre SC2020 User Manual

Xerox
®
DocuCentre
®
SC2020
User Guide
256
13
Problem Solving
This chapter provides possible solutions to various problems you may encounter with the device.
Troubleshooting
This section describes troubles that may occur with the device and their solutions.
Follow the troubleshooting procedure below to solve the problems.
1. There is a problem with the device operation
–Yes: Refer to
Device Problems on page 256
– No: A message is displayed.
2. Message displays a paper or document jam?
– Yes: For information on paper jams, refer to
Paper Jams on page 287. For information on
document jams, refer to
Document Jams on page 292.
If the message displays an error code, refer to
Error Code on page 277.
– No: The image quality is poor.
3. Is the image quality poor?
–Yes: Refer to
Image Quality Problems on page 260.
– No: There is a problem when using the Copy, Print, Fax, Scan, or Scan Driver or Printer Utility
features.
4. Is there problems with Copy, Print, Fax, Scan, or Scan Driver or Printer Utility?
– Yes: Refer to the corresponding topics:
Copying Problems on page 267
Printer Problems on page 270
Fax Problems on page 271
Scan Problems on page 273
Scan Driver/Printer Utility Problems on page 276
– No: If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
Device Problems
Check the device's status again if you suspect a malfunction.

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm