Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
277
Error Code
This section describes error codes.
An error message and error code (xxx-xxx) are displayed if printing terminated abnormally because of an
error, or a malfunction occurred in the device.
Refer to the error codes in the following table to resolve problems.
If an error code is displayed, any print data remaining in the device and information stored in the device's
memory is not secured.
The TWAIN driver cannot connect to
the device.
Check that the USB cable is connected properly.
Check whether the device is on. If the device is on, reboot it
by turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Failed to scan your document on the
device via Express Scan Manager.
Ensure that your computer and the device is properly
connected with the USB cable.
Check whether the device is on. If the printer is on, reboot it
by turning the power switch off and then on again.
If a scan application is running, close the application once,
restart the application, and then try scanning again.
Network connection cannot be used. Connect with the USB
cable.
Uninstall Express Scan Manager on your computer and then
re-install it.
Failed to create an image file via
Express Scan Manager.
Ensure there is sufficient space in your hard disk.
Uninstall Express Scan Manager on your computer and then
re-install it.
Failed to initialize Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then
re-install it.
Failed to execute Express Scan
Manager.
Uninstall Express Scan Manager on your computer and then
re-install it.
An unexpected error occurred on
Express Scan Manager.
Uninstall Express Scan Manager on your computer and then
re-install it.
Symptoms Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm