Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
275
Document misfeeds or multiple feeds
occur in the document feeder.
Check whether the document feeder roller assembly is
installed properly.
Ensure the document's paper type meets the specifications
for the device.
Check whether the document is properly loaded in the
document feeder.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed
the maximum capacity of the document feeder.
Ensure that the document is not curled.
Fan the document well before loading it in the document
feeder.
Vertical stripes appear on the output
when scanned using the document
feeder.
Clean the document feeder glass.
Refer to
Cleaning the Device on page 245.
Clean inside the device by using the cleaning rod.
Refer to
Cleaning the Device on page 245.
A smear appears at the same location
on the output when scanned using the
document glass.
Clean the document glass.
Refer to
Cleaning the Device on page 245.
Images are skewed. Ensure that the document is loaded straight in the
document feeder or on the document glass.
Diagonal lines appear jagged when
scanned using the document feeder.
If the document uses thick media, try scanning it from the
document glass.
Message appears on your computer
screen:
• Device can't be set to the H/W
mode you want.
• Port is being used by another
program.
• Port is Disabled.
• Scanner is busy receiving or
printing data. When the current job
is completed, try again.
• Invalid handle.
• Scanning has failed.
There may be a copying or printing job in progress. When
the current job is complete, try the job again.
The selected port is currently being used. Restart your
computer and try again.
Symptoms Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm