Paper Feed Problems 61
Paper Feed Problems
Symptom Cause/Remedy
Paper does not feed properly.
Paper jams occur.
Multiple sheets feed at once.
Paper feeds skewed.
Output is wrinkled.
Is the paper loaded correctly?
Reload the paper correctly. Before loading labels, transparencies, or envelopes, fan
them to make sure that they are separated.
Is the paper damp?
Load fresh paper.
Is the paper appropriate for the printer?
Load appropriate paper. Paper may still wrinkle depending on its type or condition.
Refer to
• “Supported Paper” (P. 40)
Are the paper trays pushed in completely?
Push the trays firmly into the printer.
Is the printer installed on a level surface?
Install the printer on a level and sturdy surface.
Are the paper guides adjusted properly?
Adjust the paper guides properly.
Refer to
• “Loading Paper” (P. 44)
Was paper added on top of paper in a paper tray?
Adding paper to a paper tray that still contains paper can cause these types of
problems. Fan the paper loaded in the tray and reload it into the tray. Add paper to the
tray only when the tray is out of paper.
The printer does not correctly
select a paper tray from the
trays 1 to 4.
Are the paper guides adjusted properly?
If the paper guides are not positioned correctly, the printer may not correctly detect the
size of the paper loaded. Adjust the paper guides properly.
Check whether the paper size and paper type settings on the print driver and control
panel are configured correctly.
Refer to
• Online help for the print driver.
The printer does not feed
paper from the bypass tray.
Is [Auto Paper Select] selected for the [Paper Tray] setting on the [Paper/Output] tab of
the print driver? The bypass tray cannot be auto-selected by the printer.
Refer to
• Online help for the print driver.
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