Troubleshooting
WorkCentre 5300 Series Multifunction Printer
User Guide
195
Fax Problems
If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated
operation. If a fax still cannot be sent or received correctly, even after performing the described
operations, contact your Xerox representative.
This section includes:
• Problems Sending Faxes on page 195
• Problems Receiving Faxes on page 196
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned
using the document feeder.
The document is too thick, too thin,
or too small.
Use the document glass to send
the fax.
The document is scanned at
an angle.
The document feeder guides are
not adjusted to the width of
the document.
Adjust the document feeder guides
to fit the width of the document.
The fax received by the
recipient is blurry.
The document is
incorrectly positioned.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too faint. Adjust the resolution. Adjust
the contrast.
There may be a problem with the
telephone connection.
Check the telephone line, then send
the fax again.
There may be a problem with the
caller’s fax machine.
Make a copy to check that your
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
The fax received by the
recipient is blank.
The document was loaded incorrectly. Document feeder: place the
document to be faxed faceup.
Document glass: place the document
to be faxed facedown.
Fax was not transmitted. The fax number may be wrong. Check the fax number.
The telephone line may be
incorrectly connected.
Check the telephone line connection.
If it is disconnected, connect it.
There may be a problem with the
recipient’s fax machine.
Contact the recipient.
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