Troubleshooting
WorkCentre 5300 Series Multifunction Printer
User Guide
196
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the
caller’s fax machine.
Check that the printer can make
clean copies. If it can, have the caller
send the fax again.
The sender may have loaded the
pages incorrectly.
Contact the sender.
The printer answers the call,
but will not accept
incoming data.
Not enough memory. If the job contains several graphics,
the printer might not have enough
memory. The printer will not answer
if memory is low. Delete stored
documents and jobs and wait for the
existing job to complete. This will
increase available memory.
The received fax size is reduced. The paper supply in the printer may
not match the document size sent.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply in the printer.
Faxes cannot be
received automatically.
The printer is set to receive
faxes manually.
Set the printer to automatic reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the memory.
The telephone line is
incorrectly connected.
Check the telephone line connection.
If it is disconnected, connect it.
There may be a problem with the
sender’s fax machine.
Make a copy to check that your
printer is operating correctly. If the
copy prints correctly, have the
recipient check their fax machine.
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