7-17
WorkCentre PE16
Troubleshooting
Service Manual
July 2003
7.4.1 No Dial Tone
• Description
While on-hook button is pressed, there is no dial tone.
7.4 Fax & Phone Problems
Check and Cause Solution
1. Check if the telephone line cord is connected to
TEL LINE correctly.
2. Check if it makes CLICK sound while OHD key is
pressed.
3. Check the connection of HARNESS between the
LIU and the Main PBA.
4. Check if the SPEAKER is connected correctly.
1. If the telephone cord is normal but there is no dial tone,
connect a phone to check for a dial tone, if no dial
tone, replace the LIU PBA.
2. If you cannot hear the OHD CLICK sound, the OPE
ASS’Y may be defective. Replace the OPE ASS’Y.
3. Check the connection of Speaker, and replace it.
4. If the problem still persists, replace the Main PBA.
7.4.2 Defective MF DIAL
• Description
The MF DIAL is not functioning.
Check and Cause Solution
1. Check if the telephone line is connected correctly.
2. While the BUTTON KEY is pressed, check for a
CLICK sound.
3. Check the connection of HARNESS between the
LIU and the Main PBA.
1. If you cannot hear the OHD CLICK sound, the OPE
ASS’Y may be defective. Replace the OPE ASS’Y.
2. If you can hear a CLICK sound, after checking the
connection of harness between the LIU and the
Main PBA, replace the harness.
3. If the problem still persists, replace the LIU and the
Main PBA in that order.
Notes:
Product supports the MF DIAL type only.