7 - 8 TC56 Touch Computer Integrator Guide for Android Version 6.0.1
1-Slot Charge Only Cradle
The TC56 does not
decode with reading bar
code.
Scanning application is
not loaded.
Load a scanning application on the TC56 or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the TC56 within proper scanning range.
TC56 is not programmed
for the bar code.
Program the TC56 to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge
application.
TC56 is not programmed
to generate a beep.
If the TC56 does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a
trigger press, check the battery level. When the battery
is low, the scanner shuts off before the TC56 low
battery condition notification. Note: If the scanner is still
not reading symbols, contact the distributor or the
Global Customer Support Center.
Cannot unlock TC56. User enters incorrect
password.
If the user enters an incorrect password eight times,
the user is requested to enter a code before trying
again.
If the user forgot the password, contact system
administrator.
Table 7-1 Troubleshooting the TC56 (Continued)
Problem Cause Solution
Table 7-2 Troubleshooting the 1-Slot Charge Only Cradle
Symptom Possible Cause Action
LEDs do not light when
TC56 or spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
TC56 is not seated firmly
in the cradle.
Remove and re-insert the TC56 into the cradle,
ensuring it is firmly seated.
Spare battery is not
seated firmly in the cradle.
Remove and re-insert the spare battery into the
charging slot, ensuring it is firmly seated.
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