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9 Contact ABB
If you have questions on Automation Builder software you receive further information on
http://www.abb.com/automationbuilder.
If you have questions on a PLC product you receive further information on
http://www.abb.com/plc.
If you have questions on any ABB product you receive further contact information for your spe-
cific device in the ABB global sales contact directory:http://www.abb.com/contacts.
ABB operates a technical support center to assist in the case of problems.
● Consultation by phone (helpline)
● Failure analysis and removal at the machine/installation
In order to provide the customer with qualified assistance, customers are requested to provide
the following:
● All required application documentation and information.
● Access (if required) to the system being examined.
● Assign key individuals to assist as required.
For inquiries and orders, please contact:
ABB Automation Products GmbH
Eppelheimer Str. 82
69123 Heidelberg, Germany
Global sales contact: https://new.abb.com/plc
Phone technical support: +49 6221 701-1444
E-Mail: plc.support@de.abb.com
The following services are covered by our activities:
● Delivery of replacement devices
● Repair of defective devices and systems
Please contact your responsible sales office for your inquiry.
ABB also offers seminars and workshops to support you in planning, commissioning and opera-
tion of AC500 devices. If desired, we offer seminars at the customer's facility.
If necessary, it is also possible to arrange the seminar contents according to the customer's
wishes. Depending on the special requirements, the training can be held in Heidelberg or at any
other location favored by the customer. We are pleased to prepare an individual offer for you
according to your special requirements.
Service - control
engineering
Repair services
and replace-
ment devices
Seminars/Work-
shops
2021/06/29 3ADR010635, 2, en_US 193
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