Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if
you
need assistance. This
section also tells you how
to
obtain service publications and how to report
any safety defects.
This section includes information
on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your dealer and Chevrolet.
Normally, any concern with the sales transaction or
the
operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of
all
concerned,
misunderstandings can occur.
If
your concern has
not
been resolved
to
your
satisfaction, the following steps should be taken:
STEP
ONE
-
Discuss your concern with
a
member
of
dealership
management. Normally, concerns can be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of
the dealership or
the
General Manager.
8-1
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