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Cisco 7821 Administration Guide
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P
ART
IV
Cisco
IP
Phone
Administration
•
Cisco
IP
Phone
Security,
on
page
119
•
Cisco
IP
Phone
Customization,
on
page
125
•
Phone
Features
and
Setup,
on
page
149
•
Corporate
and
Personal
Directory
Setup,
on
page
199
130
132
Table of Contents
Default Chapter
4
Table of Contents
4
External Devices
34
CHAPTER 3 Cisco IP Phone Hardware
35
Cisco IP Phone Hardware Overview
35
Cisco IP Phone 7811
36
Phone Connections
36
Cisco IP Phone 7821
37
Phone Connections
37
Cisco IP Phone 7841
38
Phone Connections
38
Cisco IP Phone 7861
39
Phone Connections
39
Buttons and Hardware
40
Navigation
42
Softkey, Line, and Feature Buttons
42
Terminology Differences
43
Cisco IP Phone Installation
45
CHAPTER 4 Cisco IP Phone Installation
47
Verify the Network Setup
47
Install the Cisco IP Phone
48
Activation Code Onboarding
49
Configure the Network from the Phone
50
Network Configuration Fields
51
Text and Menu Entry from the Phone
56
Verify Phone Startup
57
Configure the Voice Codecs
57
Set the Optional Network Servers
58
VLAN Settings
58
Cisco Discovery Protocol
59
Lldp-Med
59
Chassis ID TLV
60
Port ID TLV
60
Time to Live TLV
61
End of LLDPDU TLV
61
Port Description TLV
61
System Name TLV
61
System Capabilities TLV
61
Management Address TLV
61
System Description TLV
62
IEEE 802.3 MAC/PHY Configuration/Status TLV
62
LLDP-MED Capabilities TLV
62
Network Policy TLV
63
LLDP-MED Extended Power-Via-MDI TLV
63
LLDP-MED Inventory Management TLV
63
Final Network Policy Resolution and Qos
64
Special Vlans
64
Default Qos for SIP Mode
64
Qos Resolution for CDP
64
Qos Resolution for LLDP-MED
64
Coexistence with CDP
64
LLDP-MED and Multiple Network Devices
65
LLDP-MED and IEEE 802.X
65
Configure VLAN Settings
65
Set up DHCP VLAN Option from Phone Web Page
65
SIP and NAT Configuration
66
SIP and the Cisco IP Phone
66
Dual Registration
67
SIP over TCP
67
SIP Proxy Redundancy
67
Failover and Recovery Registration
68
Rfc3311
68
SIP NOTIFY XML-Service
68
SIP Configuration
69
Configure the Basic SIP Parameters
69
Configure the Response Status Code Handling
69
Configure the SIP Timer Values
69
Configure NTP Server
70
Configure the RTP Parameters
70
Control SIP and RTP Behaviour in Dual Mode
71
Configure the SDP Payload Types
72
Configure the SIP Settings for Extensions
72
Configure the SIP Proxy Server
73
Configure the Subscriber Information Parameters
73
Managing NAT Transversal with Phones
73
Enable NAT Mapping
74
NAT Mapping with Session Border Controller
74
NAT Mapping with SIP-ALG Router
74
NAT Mapping with the Static IP Address
74
Configure NAT Mapping with STUN
75
Dial Plan
77
Dial Plan Overview
77
Digit Sequences
77
Digit Sequence Examples
78
Acceptance and Transmission of the Dialed Digits
80
Dial Plan Timer (Off-Hook Timer)
81
Interdigit Long Timer (Incomplete Entry Timer)
81
Interdigit Short Timer (Complete Entry Timer)
82
Edit the Dial Plan on the IP Phone
83
Reset the Control Timers
83
Regional Parameters and Supplementary Services
84
Localize Your Cisco IP Phone
84
Regional Parameters
84
Set the Control Timer Values
84
Configure Daylight Saving Time
85
Time and Date Settings
85
Phone Display Language
86
Cisco IP Phone 7800 Series Documentation
89
CHAPTER 5 Third-Party Call Control Setup
91
Determine the Phone MAC Address
91
Network Configuration
91
Provisioning
92
Report Current Phone Configuration to the Provisioning Server
92
Web-Based Configuration Utility
94
Access the Phone Web Page
94
Allow Web Access to the Cisco IP Phone
95
Determine the IP Address of the Phone
95
View Download Status
95
Web Administration Tabs
96
Administrator and User Accounts
96
Enable User Access to the Phone Interface Menus
96
Access Administrative Options by Login
97
Access Administrative Options by IP Address
97
Hardware and Accessory Installation
99
CHAPTER 6 Cisco IP Phone Accessories
101
Supported Accessories
101
External Speakers and Microphone
101
Connect the Footstand
102
Headsets
102
Audio Quality
103
Analog Headsets
103
CHAPTER 7 Wall Mounts
105
Wall Mount Kits
105
Non-Lockable Wall Mount Components for 7811
105
Install the Non-Lockable Wall Mount Kit for 7811
107
Remove the Phone from the Non-Lockable Wall Mount for 7811
111
Non-Lockable Wall Mount Components
113
Install the Non-Lockable Wall Mount Kit
115
Remove the Phone from the Non-Lockable Wall Mount
119
Non-Lockable Wall Mount Components for 7861
121
Install the Non-Lockable Wall Mount Kit for 7861
123
Remove the Phone from the Non-Lockable Wall Mount
127
Adjust the Handset Rest
129
Cisco IP Phone Administration
131
CHAPTER 8 Cisco IP Phone Security
133
Security Features
133
Domain and Internet Setting
133
Configure Restricted Access Domains
133
Configure the Internet Connection Type
133
DHCP Option Support
134
Configure the Challenge for the SIP INVITE Messages
135
Transport Layer Security
136
Configure SIP over TLS Signaling Encryption
136
Configure LDAP over TLS
136
Phones Supported in this Document
137
Cisco Product Security Overview
137
CHAPTER 9 Cisco IP Phone Customization
139
Phone Information and Display Settings
139
Configure the Phone Name
139
Change Wallpaper from the Phone Page
140
Add a Logo as the Boot Display
140
Adjust Backlight Timer from Configuration Utility
141
Configure the Number of Call Appearances Per Line
141
Reverse Name Lookup for Incoming and Outgoing Calls
141
Enable and Disable Reverse Name Lookup
142
Call Features Configuration
143
Enable Call Transfer
143
Call Forward
143
Enable Call Forwarding on Voice Tab
143
Enable Call Forwarding on User Tab
144
Enable Conferencing
144
Enable Remote Call Recording with SIP REC
144
Enable Remote Call Recording with SIP INFO
146
Configure Missed Call Indication with the Configuration Utility
147
Enable Do Not Disturb
147
Configure Star Codes for DND
148
Set up a Call Center Agent Phone
148
Set up a Phone for Presence
149
Shared Lines
149
Configure a Shared Line
150
Configure Voice Mail
151
Configure Voice Mail for each Extension
151
Configure the Message Waiting Indicator
151
Assign a Ringtone to an Extension
152
Add Distinctive Ringtone
152
Configure the Audio Settings
153
Specify Audio Compliance Standard
154
User Access Control
154
Phone Web Server
154
Configure the Web Server from the Phone Screen Interface
154
Direct Action URL
155
Enable Access to Phone Web Interface
156
XML Services
157
XML Directory Service
157
XML Applications
158
Macro Variables
158
Configure a Phone to Connect to an XML Directory Service
160
Configure a Phone to Connect to an XML Application
161
CHAPTER 10 Phone Features and Setup
163
Phone Features and Setup Overview
164
Cisco IP Phone User Support
164
Telephony Features for Cisco IP Phone
165
Feature Buttons and Softkeys
170
Enable Users to Configure Features on Line Keys
171
Enable Users to Configure Features on Line Keys
172
Configure a Speed Dial on a Line Key
173
Configure a Speed Dial with the Configuration Utility Page
174
Speed Dial
174
Enable Conference Button with a Star Code
174
Set up Extra Line Keys
175
Configure the Screen Saver with the Phone Web Page
175
Phone Configuration for Monitoring Other Phones
176
Configure the Phone to Monitor Multiple Users' Lines
177
Phone Configuration for Monitoring Other Phones
177
Configure the Phone to Monitor Multiple Users' Lines
178
Configure a Line Key on the Phone to Monitor a Single User's Line
178
Configure Busy Lamp Field with Other Features
179
Configure Alphanumeric Dialing
180
Configure a Paging Group (Multicast Paging)
181
Add Priority Paging
182
Call Park
184
Configure Call Park with Star Codes
184
Add Call Park to a Programmable Line Key
184
Configuring Programmable Softkeys
185
Customize a Programmable Softkey
186
Configuring Toggling for Programmable Softkeys
186
Configure Speed Dial on a Programmable Softkey
187
Programmable Softkeys
188
Configure Provisioning Authority
192
Configure Provisioning Authority in the Phone Configuration File
193
Enable Hoteling on a Phone
193
Set the User Password
194
Download Problem Reporting Tool Logs
194
Configure PRT Upload
194
Configure a Phone to Accept Pages Automatically
196
Server-Configured Paging
196
Manage Phones with
197
View TR-069 Status
197
Enable Electronic Hookswitch
197
Report a Phone Problem Remotely
199
PRT Status
199
Factory Reset the Phone with the Web UI Button
199
Set up a Secure Extension
200
Capture Packets
200
Emergency Calls
201
Emergency Call Support Background
201
Emergency Call Support Terminology
202
Configure a Phone to Make Emergency Calls
202
Configure the SIP Transport
203
Block Non-Proxy SIP Messages to a Phone
204
Configure a Privacy Header
204
Enable P-Early-Media Support
205
Peer Firmware Sharing
205
Enable Peer Firmware Sharing
206
Profile Authentication
206
Specify the Profile Authentication Type
207
Add Ignore Programmable Soft Key to Silence an Incoming Call
207
Enable Broadworks Anywhere
208
Sync the Block Caller ID Feature with the Phone and the Broadwords XSI Server
209
Enable Viewing Broadworks XSI Call Logs on a Line
209
DND and Call Forwarding Status Sync
210
Enable Feature Key Sync
211
Enable Call Forwarding Status Sync Via XSI Service
211
Enable DND Status Sync Via XSI Service
212
CHAPTER 11 Corporate and Personal Directory Setup
213
Personal Directory Setup
213
LDAP Configuration
213
Prepare the LDAP Corporate Directory Search
214
Configure Broadsoft Settings
214
Configure the XML Directory Service
215
Cisco IP Phone Troubleshooting
217
CHAPTER 12 Monitoring Phone Systems
219
Monitoring Phone Systems Overview
219
Include a Device Identifier in Uploaded Syslog Messages
219
Cisco IP Phone Status
220
Display the Phone Information Window
220
View the Phone Status
220
View the Status Messages on the Phone
221
View the Network Status
221
Display Call Statistics Window
222
Call Statistics Fields
222
View the Customization State in the Configuration Utility
224
Cisco IP Phone Web Page
225
Info
225
Status
225
Debug Info
232
Download Status
233
Network Statistics
234
Voice
239
System
239
Sip
246
Provisioning
256
Regional
269
Phone
280
Extension
292
User
308
Att Console
313
Call History
318
Personal Directory
318
Chapter 13
319
Troubleshooting
319
General Troubleshooting Information
319
Startup Problems
321
Phone Displays Error Messages
322
Phone Cannot Connect Using DNS
322
Configuration File Corruption
322
Cisco IP Phone Cannot Obtain IP Address
323
Phone Reset Problems
323
Phone Resets Due to Intermittent Network Outages
323
Phone Resets Due to DHCP Setting Errors
323
Phone Resets Due to Incorrect Static IP Address
324
Phone Resets During Heavy Network Usage
324
Phone Does Not Power up
324
Phone Cannot Connect to LAN
324
Audio Problems
325
No Speech Path
325
Choppy Speech
325
General Telephone Call Problems
325
Phone Call Cannot be Established
325
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
326
Feature Troubleshooting
326
ACD Call Information Missing
326
Phone Doesn't Show ACD Softkeys
326
Call Doesn't Record
327
An Emergency Call Doesn't Connect to Emergency Services
327
Presence Status Doesn't Work
328
Phone Presence Message: Disconnected from Server
328
Phone Cannot Access Broadsoft Directory for XSI
328
Phone Display Problems
328
The Font Is too Small or Has Unusual Characters
329
Phone Screen Displays Boxes Instead of Asian Characters
329
Softkey Labels Are Truncated
330
Phone Locale Is Not Displayed
330
Report All Phone Issues from the Phone Web Page
330
Report a Phone Problem Remotely
331
Troubleshooting Procedures
331
Check DHCP Settings
331
Verify DNS Settings
332
Additional Troubleshooting Information
332
CHAPTER 14 Maintenance
333
Basic Reset
333
Factory Reset the Phone with the Keypad
334
Perform Factory Reset from Phone Menu
334
Factory Reset the Phone from Phone Web Page
335
Identify Phone Issues with a URL in the Phone Web Page
335
Voice Quality Monitoring
336
Voice Quality Troubleshooting Tips
336
Voice Quality Reporting
337
Supported Scenarios for Voice Quality Reporting
337
Mean Opinion Scores and Codecs
338
Configure Voice Quality Reporting
338
Cisco IP Phone Cleaning
339
View Phone Information
339
Reboot Reasons
339
Reboot History on the Phone Web User Interface
340
Reboot History on the Cisco IP Phone Screen
340
Reboot History in the Status Dump File
340
Phone Behavior During Times of Network Congestion
340
Appendix Atr-069 Parameter Comparison
343
XML and TR-069 Parameter Comparison
343
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Release Notes
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Reconfiguration Guide
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Employee Quick Reference Guide
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Quick Reference
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Manual
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Quick Start Guide
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Reference Guide
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Quick Reference Card
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Getting Started
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Quick Installation Guide
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Quick Installation & User Manual
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Cisco 7821 Specifications
General
Brand
Cisco
Model
7821
Category
IP Phone
Language
English
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