Cisco 7821 Administration Guide

The Font is Too Small or Has Unusual Characters
Problem
The phone screen has smaller fonts than expected or there are unusual characters displayed. Examples of
unusual characters are letters from a different alphabet from the characters that the locale uses.
Cause
Possible causes are:
• TFTP server does not have the correct set of locale and font files
• XML files or other files are specified as a font file
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• Do not add or change files in the locale and font folder structure.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Phone Screen Displays Boxes Instead of Asian Characters
Problem
The phone is set for an Asian language, but the phone shows square boxes instead of Asian characters.
Cause
Possible causes are:
• TFTP server does not have the correct set of locale and font files.
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• On the phone web page, select Admin Login > Advanced > Info > Status and scroll to the Locale
Download Package section to verify that the locale and font files downloaded successfully. If they did
not, try the download again.
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Troubleshooting
The Font is Too Small or Has Unusual Characters

Cisco 7821 Specifications

General

Brand	Cisco
Model	7821
Category	IP Phone
Language	English