Cisco 7821 Administration Guide

Report a Phone Problem Remotely
You can initiate a phone problem report remotely. The phone generates a problem report using the Cisco
Problem Report Tool (PRT), with the problem description “Remote PRT Trigger”. If you have configured an
upload rule for problem reports, the phone uploads the problem report according to the upload rule.
You can see the status of the problem report generation and upload on the phone administration web page.
When a problem report is successfully generated, you can download the problem report from the phone
administration web page.
Procedure
To initiate a phone problem report remotely, initiate a SIP-NOTIFY message from the server to the phone, with
the Event specified as prt-gen.
PRT Status
DescriptionParameter
The location of initiation and status of generation of
the most recently initiated problem report.
Problem reports may be initiated from the phone LCD
user interface, from the phone administration web
page, or remotely. See Report All Phone Issues from
the Phone Web Page, on page 184 and Report a Phone
Problem Remotely, on page 185 for details.
XML tag in status.xml: PRT_Generation_Status
PRT Generation Status
The status of upload of the most recently initiated
problem report.
See Configure PRT Upload, on page 180 for
information on configuring an upload rule for problem
reports.
XML tag in status.xml: PRT_Upload_Status
PRT Upload Status
Factory Reset the Phone with the Web UI Button
You can factory reset the phone from the phone web page. The reset only happens if the phone is idle. If the
phone is not idle, the phone web page shows a message that the phone is busy and that you need to try again.
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
185
Cisco IP Phone Administration
Report a Phone Problem Remotely

Cisco 7821 Specifications

General

Brand	Cisco
Model	7821
Category	IP Phone
Language	English