Cisco 7821 Administration Guide

Softkey Labels are Truncated
Problem
The softkey labels appear to be truncated.
Cause
The phone has the wrong version of files in the TFTP server.
Solution
Check that the file version is correct for the phone model. Each phone model has its own files.
Phone Locale is Not Displayed
Problem
The phone is set to use a different language from the one that is displayed.
Cause
TFTP server does not have the correct set of locale and font files.
Solution
Font files and locale files must be in the same directory.
Report All Phone Issues from the Phone Web Page
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the phone web page and upload
them to a remote log server.
Before you begin
Access the phone administration web page. See Access the Phone Web Page, on page 80.
Procedure
Step 1 Select Info > Debug Info.
Step 2 In the Problem Reports section, click Generate PRT.
Step 3 Enter the following information in the Report Problem screen:
a) Enter the date that you experienced the problem in the Date field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the Time field. The current time appears in this field
by default.
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
316
Cisco IP Phone Troubleshooting
Softkey Labels are Truncated

Cisco 7821 Specifications

General

Brand	Cisco
Model	7821
Category	IP Phone
Language	English