6.1.1 Warranty Information / How to Contact Customer Service
Warranty information
Warranty claims involving your combi steamer will only be honored if the appliance has been installed
by a qualified service technician from an authorized service company as per the instructions in the
installation manual. Please note that warranty claims will only be honored if the manufacturer has a
copy of the fully completed checklist from the installation manual.
The warranty will be void if there is any damage that can be traced back to improper setup,
installation, use, cleaning, use of cleaning agents, maintenance, repair, or descaling.
In order to get a two-year extended warranty for spare parts, the appliance needs to be registered on
the manufacturer’s website (www.convotherm.de) after installation.
Required information
Please have the following appliance information ready when contacting Customer Service:
The appliance’s item number (please refer to “
Identifying Your Combi Steamer
on page 9”)
The appliance’s serial number (please refer to “
Identifying Your Combi Steamer
on page 9”)
Contact information
Convotherm Elektrogeräte GmbH
Ovens & Advanced Cooking EMEA, Manitowoc Foodservice
Talstraße 35
82436 Eglfing
Germany
Reception Desk
Phone (headquarters) (+49) (0) 8847 67-0
Fax (+49) (0) 8847 414
Website
www.convotherm.com
www.manitowocfoodservice.com
Application Support
Hotline (+49) (0) 8847 67-899
e-mail con-dl-chefshotline@manitowoc.com
con-dl-anwendungsberatung@manitowoc.com
Sales
e-mail for appliances/accessories con.verkaufsabwicklung@manitowoc.com
e-mail for spare parts convotherm-spares@manitowoc.com
Customer Service
Technical Hotline (office hours) (+49) (0) 8847 67 541
Technical Hotline (outside office hours) (+49) (0) 175 405 41 09
e-mail convotherm-service@manitowoc.com
6 How to Perform Maintenance on the Combi Steamer
Operating Manual 114
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