6.2.3 Troubleshooting – Problems During Operation
Problems with the food being cooked
Problem Possible cause Required response
Irregular browning The suction panel is not closed
properly
Release the suction panel and lock it
back in place
on page 105
The cooking compartment is not
pre-heated
Pre-heat the cooking compartment
The cooking compartment
temperature is too high
Select a lower cooking temperature
and cook the food longer
The heating system is
malfunctioning partially or entirely
Contact Customer Service
Problems with the appliance
Problem Possible cause Required response
The appliance does not
respond to input for 10 –
20 seconds
Program crash Press and hold the ON/OFF button
for five seconds or disconnect the
appliance from the outlet for five
seconds
The appliance cannot be
turned on or off anymore
The ON/OFF button is locked for
three seconds
Try again after three seconds.
Water is coming out from
under the appliance when
the appliance door is
closed
Regardless of the cause Caution! Contamination hazard
Destroy all food that has been in
contact with the water.
The drain pipe or wastewater
system is clogged or constricted
Check the drain pipe and the on-
site wastewater system and
clean if necessary
Use a funnel waste trap if
necessary
Non-detachable drain connection
in appliances with fully automatic,
automatic, or semi-automatic
oven cleaning
The exhaust vent is clogged or
covered
Remove the object clogging or
covering it
The appliance drain is clogged Clean the appliance drain
In EB models:
Water is sprayed into the
cooking compartment
during operation
In EB models:
The automatic boiler rinsing
system has not been run on a
daily basis
In EB models:
Empty and rinse out the boiler
There is water inside the
cooking compartment
The cooking compartment drain
is clogged
Flush the cooking compartment
drain
6 How to Perform Maintenance on the Combi Steamer
Operating Manual 120
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