DataCard SP35 User Manual

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SP Series Info Central: Troubleshooting
Troubleshooting
This e-Guide helps you to understand problems you might have when using an SP Series printer and how to
address those problems.
Is it really trouble?
The following table provides a quick guide to help you get started troubleshooting. Pick the problem that is most
like yours (or use the Contents to locate the section you are interested in).
How do I troubleshoot a problem?
When you experience problems using the printer, follow these guidelines:
• Keep notes on the problem, including:
— The message text or message number and the solutions you attempt.
Problem Is it trouble? Why? What do I do?
A message appears. No. Messages do not mean trouble–messages are
expected during normal operation. See help for the
message to address the condition.
The printer beeps and the status
light flashes, but no message
appears.
Probably not. This problem can be the result of:
• Changing the printer name or the printer
port (restart Windows to fix the problem).
• Pausing the printer when making a printer
test card (power-on test card). Press the
Ready key to resume printing.
• Communication problems. See "Locating
the problem" for steps to follow.
The same message (or series of
messages) appears repeatedly,
and the solutions listed in help do
not fix it.
Yes, part of the
printer might be
broken.
You should call your service provider after you
have tried all the solutions listed in help.
I send a card to print from the
PC, but it does not print.
Maybe. Communication problems can usually be fixed.
Rarely, they are the result of a printer problem. See
"Locating the problem" for steps to follow.
I installed the driver, but the
printer does not print cards.
Probably not. This is usually a result of communication problems
and can often be fixed. See "Locating the problem"
for steps to follow.
Cards have scratches. Probably not. You can fix this problem, because it is probably due
to the card stock, the environment in which you
print, or how you handle cards and supplies. See
"Card appearance problems" for guidance.
The color on the cards is not
right.
Probably not. This is usually a setup problem. See "Card
appearance problems" for guidance.
When I power on the printer,
nothing happens, not even after
5 minutes!
Maybe. See "Locating the problem", which gives you steps
to follow to locate the problem.

DataCard SP35 Specifications

General

Brand	DataCard
Model	SP35
Category	Printer
Language	English